Business wants to enable getNextWork to assemble and sort assignment in any work queue for which the work group field is the same as workgroup of the operator. How to do it ? In the operator id rule form, enable the MergeWorkbasket and also check the use all workbasket assignments in users work group field. Suggest an Edit Suggested Posts Post navigation You have just updated the password of an operator. The said operator , when tried to login with the new password, still faced the wrong password error . What could be the reason ?Which clock does an agent follow ?